SASSA Status Check Failed: Check the Reasons and Solutions

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SASSA Status Check Failed

Receiving a “SASSA Status Check Failed” message can be frustrating, especially when you rely on the grant for financial support. A SASSA Status Check allows you to see the current status of your application for grants like the SRD R350. The system verifies your eligibility and informs you whether your application has been accepted, denied, or is still pending based on various criteria.

Fixing the ‘Status Check Failed’ issue means taking a close look at what might be causing the problem. It could be small things, like wrong details or missing documents. In some cases, it is simply an error in the system. 

Different Ways to Check Your Status:

  • Online: Visit the official SASSA website or use third-party platforms like SASSA Check. To receive your status via SMS or screen display, enter your ID number and registered phone number.
  • USSD: Dial *120*69277# from your SASSA-linked mobile number and follow the instructions.
  • WhatsApp: Send your ID number and surname to 082 046 8553 and receive your status update.
  • SASSA Offices: Visit your nearest SASSA office for assistance with checking your status and resolving any issues.

Common Reasons for SASSA Status Check Failure

When you receive a “SASSA Status Check Failed” message, you may wonder what went wrong. This may be due to several factors:

Incorrect Information or Typo Error

  • Typos: Verification can be disrupted or even failed by misspelled names, ID numbers, phone numbers, or bank account details.
  • Incorrect Information: Make sure you entered the correct grant reference number, ID number, and other relevant details during the status check.

Technical Issues with SASSA Status Check Service

  • Temporary Service Disruptions: Like any online system, the SASSA Status Check service may experience occasional glitches or server issues. You can try again later after waiting a while.
  • System Updates: Ongoing system updates or maintenance could temporarily disable the status check functionality. You can stay informed about such updates through SASSA’s official channels.

Identity Verification Failed

  • Data Mismatch: There may be a discrepancy between your application details and the information in the Department of Home Affairs records, resulting in verification failures. There may be errors in spelling or outdated information.
  • Biometric Verification Issues: If your fingerprint or other biometric data during registration doesn’t match the records, it may trigger a verification failure.

Application Not Yet Processed

  • Recent Application: If you submitted your application recently, it may not be processed yet. There will be no information on the status check until the processing has been completed.
  • Incomplete Application: Make sure you include all necessary documents and complete the application thoroughly before checking the status.

How to Resolve SASSA Status Check Failed Issues?

Follow these steps to resolve SASSA Status Check Failed issues:

1. Verify Your Information

  • Check for Accuracy: Meticulously review your provided details for any errors, including:
    • ID number
    • Phone number
    • Bank account information (if applicable)
  • Ensure Completeness: Confirm that you’ve filled in all mandatory fields.
  • Access Official Portal: Use the correct government website for status checks: https://srd.dsd.gov.za

2. Clear Browser Cache and Cookies

Technical issues often arise from cached data. Clear your browser’s cache and cookies before attempting another status check.

Here’s how to do it in different browsers:

On Desktop:

  • Most browsers (Chrome, Firefox, Edge)
    1. Open the browser.
    2. Press (Ctrl + Shift + Delete) simultaneously. You will now be able to clear your browsing history.
    3. Select a time range to clear (e.g., “Last hour”, “All time”)
    4. You can verify that “Cookies and site data” are checked, as well as “Cached images and files”
    5. Click “Clear data”

On Mobile:

  • Chrome (Android or iOS)
    1. Open the Chrome app.
    2. In the top right corner, tap the three dots menu.
    3. Select “History”
    4. Tap “Clear browsing data”
    5. You can select a range of times.
    6. Choose “Cookies and site data” and “Cache images and files”
    7. Click on “Clear data”

3. Resubmit Application (if necessary):

  • If you find any inaccuracies, proceed to resubmit your application with the correct information.

4. Appeal for Reconsideration

  • Initiate the Process: If your details are accurate but the status still reads “failed,” initiate an appeal for reconsideration.
  • Access Appeal Portal: You can contact SASSA’s helpline for guidance on the appeal process or visit their website.

5. Waiting for Response

  • Timeline: SASSA typically takes 60-90 days to process appeals.
  • Stay Informed: Check your status regularly for updates.

6. Contact SASSA for Further Assistance

  • Persistent Issues: If the status remains “failed” after the appeal period, reach out to SASSA directly for further assistance.
  • Contact Options:
    • Toll-free helpline: 0800 60 10 11
    • Visit a SASSA office in person

Additional Tips:

  • Identity Verification Issues: If you encounter “Identity Verification Failed” messages, ensure your details match those with the Department of Home Affairs.
  • Server Errors: Sometimes, “failed” statuses result from temporary server problems. Recheck your status after a few hours.
  • Alternative Status Check: If the SASSA website is unavailable, try checking your status via WhatsApp by sending your ID number to 082 046 8553.

Final Words

In simple words, the SASSA status check not working shows big problems that need fixing quickly. When people can’t check their status, it makes life hard for those who rely on social grants. This makes things uncertain and makes it tough to trust the government’s help. If you were also experiencing Identity Verification Failure, then you can probably try resubmitting your application. Once you’ve received the rejection status, you’ll have to apply again for an SRD grant.

FAQs

What does “SASSA Status Check Failed” mean?

It indicates that your application for the SASSA grant (usually the SRD R350 grant) hasn’t passed the verification process. This could be due to various reasons, ranging from technical glitches to issues with your application itself.

What can I do if my SASSA Status Check fails?

  • Double-check your application
  • Re-verify your identity
  • Contact SASSA
  • Lodge an appeal

What should I do if my SASSA status check fails?

If your SASSA status check fails, it is advisable to try again after some time as technical issues or server overload could be temporary. Ensure you input accurate and complete information and check your internet connection. For further assistance, please contact SASSA’s helpline or visit your local SASSA office.

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